About Us We are a family business selling unique silver jewellery, part of the AVB Designs group of websites. Originally we traded both retail and on the web but we soon came to realise that the overheads from trading in retail units was excessively high, so we transferred all of our business to the web.
Although we have only been trading since 2004 we take pride in providing a fantastic personal service, we aim to go the extra mile by searching for that individual item and providing a personal service to search out Unique Silver Jewellery.
We also reply individually to any e-mail request, and aim to set up long term relationships with our customers.
We hope you will find our site, items and service to your satisfaction, and are always open to feedback concerning our products.
Vicky & Andy
Our Contact details:
PO Box 522
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Postage and Packaging is free to any address in the UK
Delivery Schedule Delivery is free for all orders to the UK via Royal Mail First Class Delivery.
For Free Postage and Packaging we will despatch your order the next working day by 1st Class Mail.
Articles of a more expensive nature will be despatched via Royal Mail Signed For service*, this will allow the item to be 'Track and Trace' using Royal Mail's website. Parcel tracking numbers will be provided on the dispatch confirmation emails.
Next Day Delivery before 1pm is subject to the conditions as detailed on the Royal Mail website, this service is subject to restrictions.
*Recorded Signed For Delivery is not a guaranteed service and delivery times range from 1 - 5 days** depending upon Royal Mail. Any goods not received after 28 days from date of shipping will be considered lost and refunded after 28 days have elapsed from the shipping date.
* Guaranteed delivery date subject to Royal Mail fulfilling their obligation
** 80% of Recorded Delivery parcels arrive the next day, but please be aware that delivery can take up to 10 working days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union 20% VAT is added. All other orders are subject to a VAT charge of 7.5%.
Credit Card Security When the order is placed at our website, you will be transfered to SagePay where you card details will be taken.
We NEVER see your card details
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on [08454 744 925] (International +44 [8454 744 925]) or write to us at [AVB Designs] [PO Box 522] [Wigan] [WN1 9AW] UK
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition with any free gifts also included.
Earrings are not subject to a refund due to hygiene reasons unless they are faulty.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.