Returns and Refunds Returns will be honoured and full refunds given if the following conditions are adhered to:-

Products are RETURNED WITHIN 14 DAYS OF DELIVERY (determined using Royal Mail postage stamp dates) and a CONFIRMATION E-MAIL DESCRIBING REASON FOR RETURN IS SENT TO :- returns@seriouslysilver.co.uk - We are notified of Damaged Items within 3 days of you as the customer receiving them. You MUST send an E-MAIL DESCRIBING DAMAGE TO ITEM, INVOICE NUMBER, ORDER NUMBER TO :- returns@seriouslysilver.co.uk Payment has been processed, authorised and has been received by Seriously Silver. A refund will only be issued to the debit/credit card used for the original purchase The product(s) are returned in the condition they were received. Please note packaging is included free of charge to ensure that your item arrives in perfect condition. If your packaging is damaged and you wish to return your item(s) then it is your responsibility to ensure that the item arrives securely packaged in and a resalable condition. Items which are returned in an unsalable condition will NOT be refunded. All returns must be securely packaged. We would suggest that returns are sent by Royal Mail Recorded Delivery or Special Delivery. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note Recorded Delivery does not offer compensation for jewellery. If the item is sent by any other means and is lost then the risk lies with the sender, if the package is not received by Seriously Silver within the time limit then no refund will be given. The cost of the postage will not be refunded, unless Seriously Silver accept a manufacturing fault with the product. Any free gift sent with your order is also returned Damaged products or missing packaging (box, sleeve, tissue paper) is subject to a deduction from the purchase price. This will be at the discretion of Seriously Silver Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Please do not hesitate to Contact Us at returns@seriouslysilver.co.uk if you have any questions regarding our Returns Policy Earrings are not subject to a refund due to hygiene reasons. Please return items to the following address: AVB Designs PO Box 522 Wigan WN1 9AW

BookMark With:

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